Managing an IT department in an organization is often a Herculean task owing to the myriad tasks you need to perform. This very need of effective management necessitates you to go for hiring professionals, which may end up burning a hole in your pocket. Well, if you’re running a small business then the expensive services of these professionals may shake your budget. However, you can opt for an automated tool as a better option that would assist you in handling a wide range of tasks. For which, you may try Helpdesk Elite 2 that effectively supports managing your computer department requirements. It fucntions effectively with MS Access to provides assistance in handling inventory, support calls, contacts, training, library loans, orders, invoicing, etc along with sending emails, and creating Outlook appointments and tasks. In addition, it comprises of reporting and graphing features that aid you in getting the timely management report printed relating any system function.
Using the Helpdesk Elite 2 is much easier as it doesn’t comprise of any complex features. It’s compatible to function effectively with MS Access 2003, 2002, 2000, 97, XP, and MS Outlook. The program can be used for employee tracking; recording users’ computer details, login info, and networks; and assign different tasks to the technicians with date status and record priority. It also includes features to maintain records for inventory; library loans concerning books; common problems, and also the task, and appointments from MS Access and Outlook. You can record orders for supplies relating computers; send email to suppliers through MS Outlook; along with recording open calls; tracking problems, action taken, and audit trail; and getting the graphical overview of each technician’s task. In addition, you can add solutions within the in-built knowledge base, which comes with features for emailing solution to the user. Moreover, you can manage contacts database, get management reports generated, and perform different other tasks for your working convenience.
Helpdesk Elite 2 software proves to be cost-effective and offers great support in handling different tasks concerning computer department, thus making work a lot easier. Owing to its owing capability, the program has deservingly been allotted with 4 rating points.